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      FAQ

      Order

      How can I place an order?

      Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.

      How can I check the order status?

      Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact us online for further details. If you can’t get your order information, please contact our customer service email service@royamoon.com
      .

      Can I cancel my order?

      Yes.There are two types of order cancellation:

      1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.

      2. Canceling a Paid Order: If you haven't received the shipping notification email, you can cancel it by contacting our service team.

      Why I placed my order but did not get a confirmation

      If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

      Check your spam folder. Our email confirmations can sometimes end up in there.

      Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.

      Check your bank account to make sure that there is a transaction from Royamoon.

      If you still can't find any confirmation that your order was placed, please contact our customer service email service@royamoon.com.

      Payment

      I was trying to make a payment, but why was it declined?

       We offer safe and convenient shopping with popular payment options like PayPal, Credit Cards, and Debit Cards. If your payment is declined, it could be due to bank restrictions or other factors that take effect, such as cards used in another place, frequently used recently, etc. Try using another card or contact your bank to lift that restriction and order again.

      How do I use the coupon?

      Please fill in or paste the coupon code in the designated box provided on the checkout page, then click "Apply." Both registered coupons and those provided by our sales team through negotiation can be used in this section.

      Is it safe to pay on your website?

      Ensuring the security of our customers' information is of utmost importance to us. We have undergone verification by International Bank Validation System and Paypal, and we strictly adhere to their terms and policies. Rest assured, your shopping experience here is safeguarded and you can shop with confidence knowing that your information is protected.

      What kind of cards can be used to pay?

      We accept a wide range of credit and debit cards for payment, including Visa, MasterCard,  and more. Making payments is convenient and hassle-free on our platform.

      Return & Refund

      Is it possible to return the product upon receipt?

      Yes, you can return the product and receive a refund if there is any issue with the dress you received.

      Once I return the product, when can I expect to receive the refund?

       Upon receiving the returned product, we will process the refund. Typically, you can expect to receive the refund within 2-5 days.

      Where should I send the product for return?

      Please contact our service team to obtain a return form before sending back the items. Do not return the dress to the address mentioned on the parcel.

      Account

      How can I reset my password?

      To reset your password, follow the "Forgotten Password" instructions. For security reasons, we cannot email your password directly. Instead, you will receive a reset link via email. Click on the link to reset your password. If you don't receive the email, please contact us, and our technology department will manually reset it for you.

      Is it necessary to be a member to make a purchase?

      You can place an order as a guest, but having an account offers added benefits. It makes order tracking, saving frequent addresses, and submitting tickets easier. Creating an account only takes a minute, so feel free to sign up.

      How can I change the email address associated with my account?

      To ensure the security of your account, you cannot directly change the registered email address. However, you can inform us of the new email address you want to use, and we will update it for you in our records and order status.

      What should I do if I have questions about my order?

      In your account, you can check your order status under "My Order." If you have any inquiries about your order after receiving it, you can submit a ticket, and our service team will respond within 24 hours.

      About Royamoon

      Customer Service

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